Delivery Policy

Here is the English translation (Maison Olfactif version):

We ship internationally within the European Union, as well as to the U.K. and Switzerland. Below you will find the list of countries to which we make international deliveries.

  • Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Switzerland, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Norway, Netherlands, Poland, Portugal, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Hungary, U.K., Vatican.

For international deliveries, payment is always made in advance, before delivery (for both products and shipping), by online card or by bank transfer to the indicated account.

For deliveries within Romania, payment may be made either in advance (online) or cash on delivery, upon delivery, to the courier company's representative.

Delivery within Romania is carried out via GLS, at a cost of 19 lei, depending on the delivery area, with an estimated delivery time of 1–2 business days.

For orders from EU member states or from outside the EU, the shipping cost is 120 lei, and the shipment will be carried out through the courier company DHL International Romania S.R.L. (hereinafter "DHL").

For non-EU countries, customs duties are also payable, separately, upon collection of the parcel, by the recipient. In this respect, you will be contacted by a DHL representative (usually by e-mail) who will provide you with all the necessary information.

Ordered products can be paid for online, with payments processed through the payment processor mobilPay (Netopia S.R.L.). For more details about the service offered by mobilPay, please consult the Terms and Conditions displayed at mobilPay. You may also use Apple Pay or Google Pay.

Part of the information related to your card is processed by BOTANICAL SRL. Specifically, we store only a reference to the card with a code, the expiry date, and the first and last 4 digits. All other data is processed by mobilPay or one of the payment processors.

If you are unable to make the payment directly on the website, please note that you can contact us.

The contact details you can use for this purpose are:

  • Instagram: @maisonolfactif.com
  • Call center: +40745630112 (Monday–Friday, 09:00–18:00)
  • Facebook: MaisonOlfactiv
  • Email: [email protected]

Thus, after you have contacted us and we have confirmed that we have the products in stock, and before we ship them and after we have confirmed the amount due, please pay the communicated amount using one of the accounts below.

After making the payment, please send us the payment confirmation through one of our communication channels, and we will deliver your ordered products as soon as possible.

LEI ACCOUNT
Beneficiary name: BOTANICAL SRL
IBAN: RO63BTRLRONCRT0661303201
Currency: LEI
SWIFT: BTRLRO22

EURO ACCOUNT

BANCA TRANSILVANIA

Beneficiary name: BOTANICAL SRL
IBAN: RO13BTRLEURCRT0661303201
Currency: EUR
SWIFT: BTRLRO22