Right of Withdrawal from the Contract

Under the applicable legal provisions (Government Emergency Ordinance No. 34/2014), when you make a purchase through the website, you have the right to withdraw from the Contract within 14 days of the delivery of the products, without having to provide any reason. This right applies to the perfumes sold on maisonolfactif.com, under the conditions detailed below.

To exercise this right, you must inform us of your decision within 14 days of receiving the products, by means of an unequivocal statement (for example, using the withdrawal form we provide or the withdrawal function available on the website), at the following contact details:
· BOTANICAL SRL, str. Trandafirilor, no. 7, Tătărani village, Bărcănești commune, Prahova County, postal code 107059, Romania;
· E-mail: [email protected];
· Call center: +40745630112, Monday–Friday: 09:00–18:00.

When you withdraw from the Contract, we will refund the amount paid as stated on the invoice, namely the value of the products and the delivery cost, exactly in the amount shown on the invoice for your order. As delivery costs differ depending on the type of delivery (domestic or international) and the carrier chosen, the delivery amount refunded will be the one actually invoiced for the delivery of that particular order.

The refund will be made within 14 days of the date on which you notified us of your decision to withdraw. However, we may withhold the refund until we receive the products back or until you provide proof that you have sent them back, whichever is the earliest. For the refund, we will use the same means of payment you used to pay for your order, unless we subsequently agree otherwise; in no case will you incur any fees as a result of the refund.

Organisation and cost of the return. The return of the products is organised and fully covered by BOTANICAL SRL. After you notify us of your decision to withdraw, we will contact you to agree together on the logistical details of the return — in particular the address from which the products will be collected, the collection time slot, and the carrier that will pick up the parcel. Please keep the products available for collection and hand them over to the agreed carrier without undue delay, and in any event no later than 14 days from the date on which you notified us of your withdrawal. In order for the return to be collected at our expense, it must be carried out through the carrier and the method agreed upon with us; therefore, please do not ship the products on your own before agreeing with us on how the return is to be organised.

Condition of the returned products. To be eligible for return, the products must be in the condition in which you received them. The right of withdrawal may be exercised only as long as the perfume has not been unsealed. Sealed products (with film, safety cap, guarantee label, or another sealing system) may be returned only if the seal is intact. Once unsealed, perfumes can no longer be returned, for health-protection and hygiene reasons (Article 16(e) of Government Emergency Ordinance No. 34/2014). Unsealed perfumes must be returned with the original packaging and any accessories (box, leaflet, labels).

You are liable only for any diminished value of the products resulting from handling them in a way other than what is necessary to establish the nature, characteristics, and functioning of the products.

Exceptions. The right of withdrawal does not apply to sealed perfumes that have been unsealed after delivery, as these cannot be returned for health-protection or hygiene reasons, in accordance with Article 16(e) of Government Emergency Ordinance No. 34/2014. For unsealed perfumes, the right of withdrawal applies in full, within 14 days.