According to the legal provisions, when you buy on the website, you have the right to withdraw from the Contract, within 14 days after delivery, without giving a reason.

To exercise this right, you must notify us of your decision within 14 days of receiving the products, using the following contact details:

BOTANICAL SRL, 7 Trandafirilor Street, Tătărani village, Barcănești, Prahova county, postal code 107059, Romania
Email address: [email protected]
Call center: +40745630112, Monday - Friday: 9 AM – 6 PM

When you withdraw from the Contract, we will refund you the cost of purchasing the products and the shipping costs within 14 days of the date of withdrawal. However, we note that we will pay back the money once the products are returned. In order to reimburse the amount, we will use the same payment method you used to pay for the products and services, unless we later agree otherwise.

When exercising this right, you must send the products immediately, but not later than 14 days from the date of withdrawal, to the following address:

BOTANICAL SRL, 7 Trandafirilor Street, Tătărani village, Barcănești, Prahova county, postal code 107059, Romania

We note that you will be responsible for any costs associated with the return of the products. It is very important to note that you are responsible for any decrease in the value of the goods.

The right to withdraw the contract shall not apply in the following situations:

• Products are manufactured to meet your requirements
• If you have opened the packaging of the product or the product has been in direct contact with the skin.